Highlights:

  • BigPanda provides an AIOps platform that leverages AI software to automate various manual tasks related to managing a company’s IT environment.
  • According to BigPanda, their generative AI utilizes large language models to analyze the cause and impact of incidents rapidly, ultimately delivering precise and comprehensible summaries of the events in natural language.

Recently, BigPanda – a startup focused on AI operations – announced the integration of Generative AI for Automated Incident Analysis into its platform. This new capability allows users to determine the impact of any model issues and identify potential root causes.

BigPanda provides an AIOps platform that leverages AI software to automate various manual tasks related to managing a company’s IT environment. It offers tools that streamline the troubleshooting process for technical issues, making it a preferred choice for big technology firms like Cisco Systems Inc., Sony Corp., and Autodesk Inc.

The startup, which raised USD 190 million in funding in January 2022, explains that IT operations teams often need help to analyze incidents that emerge quickly. Identifying the impact of incidents on their technology stack is a demanding task, requiring significant time and manual effort to pinpoint the likely root cause. Furthermore, valuable insights and crucial details can be concealed within lengthy and intricate alerts, leading to them being overlooked and causing downstream systems and staff to grapple with incidents that can disrupt applications and impair the performance of workloads.

BigPanda strives to eradicate these issues with its cutting-edge Generative AI for Automated Incident Analysis tool. This tool helps ITOps teams by providing a lucid and concise analysis of every incident, enabling them to tackle challenges effectively. With enhanced visibility into the core issues, teams can swiftly address and rectify them, ensuring the prompt restoration of their applications and systems.

According to BigPanda, its generative AI utilizes large language models to analyze the cause and impact of incidents rapidly, ultimately delivering precise and comprehensible summaries of the events in natural language. The aggregated alert summary, with a corresponding title and analysis of the primary cause of the issue, can be seamlessly incorporated into an IT support ticket or forwarded to the appropriate teams via chat messenger channels.

Per BigPanda, AIOps utilizing generative AI considerably accelerates the incident resolution process, decreasing both escalations and tickets, ultimately decreasing a company’s dependence on highly skilled employees. Furthermore, the added advantage of streamlining communication between all involved parties ensures a consistent approach. BigPanda asserts an impressive 95% accuracy in accurately identifying the root cause of issues across most cases.

“Customers that have used early versions of our Generative AI report it helps accelerate incident triage while reducing the number of tickets escalated to senior staff,” as stated by Assaf Resnick, Co-founder and Chief Executive of the company. “This results in not just saved resources, but makes their systems more reliable and helps drive their businesses forward.”