Highlights:
- Siit’s platform is intended to assist businesses in handling employee technical assistance issues.
- Siit provides a suite of analytics tools in addition to its primary feature set.
Paris-based startup company, Siit secured USD five million in the funding to enhance the integration of its service desk platform.
Seventure Partners and StageOne Ventures spearheaded the financing round. The funding infusion follows almost three years after Siit raised a predetermined round of an unknown magnitude, according to the company’s website. The business announced the broad release of its platform, which has been in beta since 2022, to commemorate this financial milestone.
Siit’s platform is intended to assist businesses in handling employee technical assistance issues. The software allows staff members to request application licenses and other technological resources they require for their jobs. Along with submitting other kinds of tickets, such requests for password resets, they can also ask for help using those products.
According to the company, there are uses for its platform outside of the information technology division. Requests pertaining to the onboarding and offboarding procedures for employees, for instance, could be handled by the human resources department. Siit can be used by the regulatory compliance department to handle GDPR-related questions.
Siit enables employees to submit tickets using Slack and forms, among other ways. The software automatically forwards requests to the appropriate administrator using artificial intelligence. For instance, the networking team may receive a request to fix a malfunctioning router.
It is also capable of handling more complicated jobs. The platform can alert the cybersecurity team in addition to sending the user’s request for access to a sensitive database to the database administrator. Through an integrated workflow editor, businesses can specify what steps Siit should take in response to a certain support request.
The platform offers administrators shortcuts to expedite routine activities, such as removing unused application accounts. It has a built-in chatbot that uses large language models to carry out certain basic activities on its own. The chatbot uses information from internal corporate documents to automatically respond to technical assistance inquiries.
Siit provides a suite of analytics tools in addition to its primary feature set. The software developer claims that those tools monitor data like the quantity of tickets filed each month and the typical processing time. Businesses can use this data to pinpoint areas where their technical support workflows need to be improved.
“Traditional service desks have long been a source of frustration for employees, with rigid processes and disconnected tools that lead to inefficiencies and lost productivity,” said Siit Co-founder and Chief Executive Chalom Malka. “Our platform represents a significant shift in internal operations.”
With a focus on integrating AI capabilities, Siit will use its seed round to create additional features for its platform. The business also intends to increase staffing levels and expedite go-to-market campaigns.