Highlights:
- A marketer could instruct Box AI to extract data from a Slack chat regarding the effectiveness of a recent advertising campaign.
- Some businesses combine Salesforce’s well-known customer relationship management technology with Box and Slack.
Salesforce Inc.’s unit Slack and Box Inc. extended their partnership with a new set of integrations in their platforms to enhance the user experience for their common customers.
The file-sharing company introduced Box AI, a chatbot, last year, which is the main emphasis of this product update. It enables users to inquire about a file and receive responses in a genuine tone. Additionally, the chatbot excels at related tasks like translating and summarizing content.
Box AI is now accessible on Slack for Box’s Enterprise Plus subscription tier customers with no query limit. This implies that employees can use the chatbot to interact with Box-stored files by gaining access to them via the collaboration platform’s UI. For instance, a marketer could instruct Box AI to extract data from a Slack chat regarding the effectiveness of a recent advertising campaign.
As part of their enlarged collaboration, the companies are implementing several improvements. A feature that allows joint customers to preview PDFs, spreadsheets, and other items from a Box folder in Slack is available to them. According to the companies, previews are now updated with changes made to upstream Box files in a matter of seconds, guaranteeing that customers are always viewing the most recent information.
The access controls businesses set up in Box are linked to the file preview function and Box AI. Employees who have been granted access to utilize Box-managed documents in Slack must first obtain authorization. Slack saves administrators time by eliminating the need to establish file access restrictions individually.
Some businesses combine Salesforce’s well-known customer relationship management technology with Box and Slack. The firms are launching new functionality for these customers that allows them to join a group of Slack and Salesforce accounts to the same Box folders. This setup aims to make transferring corporate data across the services easier.
Box Chief Executive Aaron Levie said, “Whether you are working on customer presentations, legal contracts, a budget spreadsheet, or any other file, you can leverage Box AI to get insights and answers without ever leaving your Slack environment.”
The updated integrations can be found right now. Box aims to follow up on the update later this year by enhancing Box AI chatbot.
The company’s file-sharing platform, which includes Hubs—a feature that lets users create department-specific file collections—relates to the chatbot. Last month, Box mentioned its objectives to update Box AI’s Hubs version to the flagship GPT-4o model of OpenAI. The company claims that in addition to new methods to interact with multimodal material, the change will boost support for over 20 languages.
An application programming interface called Box AI is scheduled to launch concurrently with the GPT-4o integration. The business claims that developers can use the API to include the chatbot’s document processing capabilities into their services.