Highlights:

  • Tines’ platform lets users build automation workflows via a drag-and-drop interface, collecting data and executing actions.
  • Tines offers a chatbot interface called Workspaces, allowing users to define tasks for the platform using natural language prompts.

A startup specializing in automating complex tasks like cloud instance configuration, Tines Security Service Ltd., has secured USD 125 million in funding.

In its Series C funding announcement recently, the company revealed that Goldman Sachs led the round, with participation from over half a dozen investors, including SoftBank Group Corp.’s Vision Fund 2 and CrowdStrike Falcon Fund. This funding comes less than a year after a USD 50 million round that reportedly valued Tines at USD 600 million.

Tines’ flagship software platform allows users to build automation workflows through a drag-and-drop interface. These workflows can gather data from a company’s internal systems and execute actions accordingly. The platform also leverages artificial intelligence models to handle certain steps in the process.

The company states that its platform simplifies tasks like processing support tickets. For example, a help desk team can design a workflow that extracts key details from each ticket and generates a concise natural language summary. Additionally, the workflow can be set up to prioritize support requests based on urgency.

The platform can also enhance ticket data by integrating information from other sources. For instance, if a user reports a server malfunction, Tines can retrieve system logs from the affected machine to assist administrators with troubleshooting. Additionally, if extracting these logs requires a custom script, the platform can generate the necessary code.

Tines also aims to simplify infrastructure configuration. With the platform, developers can build workflows to automate tasks like provisioning cloud instances and updating the software they run.

In addition to autonomous task automation workflows, Tines offers a chatbot interface called Workspaces. This feature allows users to manually direct the platform’s actions using natural language prompts.

Cases, another specialized tool, is designed to help cybersecurity teams accelerate breach response. It consolidates data from a company’s security tools into a centralized interface, providing a checklist that guides administrators through key response steps, such as identifying affected systems.

Cases also offer an analytics dashboard that provides insights into a company’s cybersecurity operations. It tracks key metrics such as the daily volume of breach alerts, average resolution time, and other relevant data. Organizations with more advanced needs can customize dashboards to monitor their technology assets more effectively.

Tines serves major enterprise tech companies, including Databricks Inc. and Snowflake Inc. According to the company, the volume of automation actions handled by its platform has tripled over the past year, now exceeding one billion per week. Eoin Hinchy, Co-founder and Chief Executive Officer wrote in a blog post, “Two-thirds of our customers are now using the AI features we launched in 2024, including Workbench.”

Tines plans to use its latest funding to expand AI-driven automation across more tasks and strengthen its cybersecurity capabilities. According to Hinchy, the company is set to launch 250 new features in 2025.