Highlights:
- Zoom AI Companion is a generative AI assistant available across the entire Zoom platform that offers capabilities such as meeting summaries, note-taking capabilities and email writing assistance.
- The company noted that its new SLMs are trained in multilingual data and optimized for complex tasks, enabling seamless multi-agent collaboration.
Zoom Video Communications Inc. upgrades with agentic artificial intelligence capabilities and skills for Zoom AI Companion to improve video call communications.
The company unveiled AI-driven upgrades across its products, including Zoom Meetings, Phone, Team Chat, Docs, and Contact Center. These enhancements will enable AI agents to handle complex tasks and streamline workflow execution for users.
“AI Companion is evolving from a personal assistant to being truly agentic, which signals a major leap forward in how AI can enhance productivity and collaboration at work,” said Chief Product Officer Smita Hashim.
Zoom AI Companion is a generative AI assistant integrated across the Zoom platform, providing features like meeting summaries, note-taking, and email drafting assistance.
With the introduction of agentic AI capabilities—part of a growing trend where AI develops advanced reasoning skills to make decisions and solve complex problems independently—the Companion can now act and execute long-term tasks without human intervention.
The new agentic skills now enable capabilities such as managing calendars for scheduling meetings, generating clips from extended video sessions, and offering advanced writing assistance for document creation, among other functionalities.
Zoom has revealed that its AI Companion is an open platform and will soon support interactions with third-party agents, including ServiceNow AI agents. Additionally, users will have the ability to create custom agents with specialized skills tailored to their specific needs.
Businesses can customize the Zoom AI Companion through add-ons that adapt it to their specific needs. This includes creating personalized meeting templates, industry-specific dictionaries, and integrating specialized data sources from third-party applications. Additionally, AI Studio can be used to expand the Companion’s knowledge base.
The customizable AI Companion add-on is set to roll in April.
According to Zoom, these add-ons leverage both small language models (SLMs) and large language models (LLMs) to deliver high-accuracy responses at a lower cost. The company noted that its new SLMs are trained in multilingual data and optimized for complex tasks, enabling seamless multi-agent collaboration.
“We’ve been using Zoom AI Companion since it became available, and I’ve seen firsthand how it has transformed our academic and administrative operations,” said Steven Carroll, Chief Information Officer at Saint Leo University. “This technology isn’t just about efficiency; it allows our employees to spend less time on manual tasks and more time on meaningful collaboration.”
Building on its AI advancements, Zoom announced plans to introduce more specialized agentic and conventional AI-driven solutions tailored for industries such as frontline work, healthcare, and education.
Beginning in April, Workplace for Frontline, a mobile solution powered by AI Companion, will improve on-shift communication and work management. Key features include push-to-talk, shift swapping, task management, and shift summaries.
By the end of March, Workplace for Clinicians will launch, designed for doctors, nurses, and healthcare practitioners. This solution aims to streamline administrative tasks and documentation, allowing professionals to focus more on patient care.
Finally, the Workplace for Education will integrate Zoom’s AI Companion into classrooms, assisting with lecture summaries, curriculum development, research notes, study materials, and assignment creation.