An order processing department in a very large enterprise is dependent on a business service supported by IT resources in both the data center and the cloud. The service is usually quite responsive—something the IT organization is proud of—but suddenly one day it starts to get sluggish. Over the next few days, the service gets increasingly slow and, finally, simply shuts down. It’s a major crisis—after all, order processing is in many ways the heartbeat of any company. The business will take a huge hit if it can’t quickly and efficiently get customers what they want.
How AIOps Can Help IT be a Better Partner to the Business
