Howmet Aerospace was formed as the result of the separation of Arconic, Inc. The company was already
transitioning its service desk environment to ServiceNow, managed and delivered by Fujitsu. Now, thousands of users enjoy more intuitive, responsive, and automated support, leading to a reduction in tickets and in-call handling times, courtesy of Fujitsu’s strategic management of the service desk. At the same time, Fujitsu’s Richardson GDC ensures compliance with ITAR regulations.